Terms of Service

Last updated: May 6, 2026

1. Acceptance of Terms

By accessing or using TutorTrack AI, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access the service.

2. Description of Service

TutorTrack AI provides a management platform for tutors, parents, and students, including AI-driven progress tracking, attendance management, and communication tools.

3. Platform Subscriptions & Payments

Subscription Plans & Trials

TutorTrack AI offers tier-based flat subscription plans for individual teachers and coaching institutions as displayed on our Pricing Page:

  • Starter Plan: ₹0/forever for individual tutors managing up to 10 students.
  • Paid Plans (Pro Lite, Pro WhatsApp, Coaching Center, Institutions): Billed monthly or annually with an initial 30-day free trial with full feature access.
  • 7-Day Refund Guarantee: First-time paid plan subscriptions are eligible for a 100% full refund within 7 days of initial payment under our Refund Policy.
  • Payment Processing: Platform subscription charges and AI credit top-ups are securely processed via UPI, Cards, Netbanking, or our payment partner Razorpay.

4. Student Tuition Fee Processing

TutorTrack AI enables tutors to display their personal/business UPI QR code for student fee collection. TutorTrack AI is purely a software management tool and does not collect, hold, or escrow student tuition fees. All financial settlements for tuition classes take place peer-to-peer directly between parents/students and the respective tutor or coaching academy.

5. User Responsibilities & Acceptable Use

Users are responsible for maintaining the confidentiality of their login credentials and for all activities that occur under their account. Tutors and institutions are responsible for ensuring that student data entered into the system conforms to applicable privacy regulations, including parental consent under the Digital Personal Data Protection (DPDP) Act.

6. Limitation of Liability

To the maximum extent permitted by applicable law, TutorTrack AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service or any third-party payment gateway downtime.

7. Contact Information

For legal inquiries, terms clarification, or customer support:

Entity: TutorTrack AI (Anand Suresh, MSME Registered)

Support Email: support@thetutortrack.com

Support Phone & WhatsApp: +91 98460 00000 (Mon–Sat, 9:00 AM – 6:00 PM IST)

Operating Address: TutorTrack AI, Infopark Phase 2, Kakkanad, Kochi, Kerala, 682030, India