Pricing, Refund & Cancellation Policy

Last updated: November 8, 2026

1. Free Tier & 30-Day Free Trial

At TutorTrack AI, we want to ensure our platform is the perfect fit for your teaching workflow before you pay anything:

  • Starter Tier (Free Forever): Individual tutors with up to 10 students can use TutorTrack AI completely free without time limits or credit card requirements.
  • 30-Day Free Trial on Paid Plans: When upgrading to any paid plan (such as Pro Lite, Pro WhatsApp, Coaching Center, or Institutions), you receive a 30-day free trial with full access to all features.

2. Platform Subscription Pricing

Platform access for educators and institutions is billed on a transparent flat-rate basis (monthly or annual billing) as detailed on our Pricing Page:

Pro Lite

₹599 /mo

For solo tutors managing up to 50 students via email.

30-day free trial included

Pro WhatsApp

₹999 /mo

Automate attendance & report cards directly on WhatsApp.

30-day free trial included

Coaching Center

₹1,999 /mo

For coaching academies with multiple tutors.

30-day free trial + onboarding call

Institutions

₹2,000 /tutor/mo

Centralized payment and governance for tutoring centers.

Consolidated single invoice billing

Payments for platform plans and AI credit top-ups are processed securely via UPI, Netbanking, Debit/Credit Cards, or Razorpay.

3. 7-Day Money-Back Guarantee (Refund Policy)

verified 7-Day Hassle-Free Refund

If you upgrade to any paid TutorTrack AI subscription plan and are not completely satisfied with our service, you are entitled to a 100% full refund within 7 days of your initial payment.

  • To request a refund, simply email support@thetutortrack.com or message our support phone with your registered email and payment ID.
  • Refunds are approved and initiated within 24 to 48 hours.
  • The refund amount will be credited back to your original payment method (Bank Account, UPI, or Card via Razorpay) within 5 to 7 business days as per standard banking processing times.

4. Cancellation Policy

You can cancel your subscription at any time with zero lock-in contracts:

  • Self-Service: You can cancel directly from your Dashboard under Settings > Billing.
  • Access Retention: Upon cancellation, your account remains active with full premium features until the end of your prepaid billing period.
  • No Future Charges: No subsequent renewal charges will ever be made after cancellation.
  • Data Safety: Your student rosters, quest maps, and attendance data are safely preserved for 30 days after cycle expiry to allow you to re-activate or export your data.

5. Student Tuition Fees Notice

Important Clarification on Tuition Fees:

Student tuition fees are paid by parents directly to the respective tutor or coaching center via their private UPI ID. TutorTrack AI is a technology management platform and does not act as an escrow agent or payment intermediary for tuition fees. Any fee dispute, waiver, or tuition refund is solely governed by the agreement between the parent/student and the tutor/academy.

6. Customer Support & Billing Inquiries

For any billing queries, invoice requests, or refund assistance, contact our dedicated support desk:

Entity: TutorTrack AI (Anand Suresh, MSME Registered)

Support Email: support@thetutortrack.com

Support Phone & WhatsApp: +91 98460 00000 (Mon–Sat, 9:00 AM – 6:00 PM IST)

Operating Address: TutorTrack AI, Infopark Phase 2, Kakkanad, Kochi, Kerala, 682030, India